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6 months ago, today, I bought a truck from Chelmsford Street Auto Sales. As I'm approaching my first oil change, I believe the verdict is out on how everything has gone. The experience I had here was very good. Ross was very accommodating to me when I purchased the truck and he made things very easy for me. He took care of just about everything I needed and was very thorough on the test drive/vehicle walk through/paperwork process. This place is definitely not the stereotypical sleazy used car dealership, and the environment is very low pressure. The first week I had the truck, I had a few minor problems come up with it. However, they were very prompt to fix these issues for me immediately. So far, I have not had any problems since that initial speed bump. Other than that, the truck had been looked over pretty well by their shop and several wearable parts were replaced prior to me getting it. I paid a little more than I think I should have for the truck, but that being said, I did end up with a pretty good vehicle. This isn't a dealer where you go to buy an old beater car. If you're looking for a quality used vehicle, and want to be treated like a decent human being, I highly recommend this place.
Sean we can't thank you enough for sharing your experience with us. We are pleased to hear that you are enjoying the truck. We are grateful you gave us the opportunity to earn your business and hope we were able to earn your trust so we can assist when it is time for another vehicle. Enjoy your summer, stay safe, and thanks again. -Ross & the Chelmsford Street Auto Team.
Ross was great. Found the perfect car, didn't have to deal with the RMV and wrapped up insurance over the phone. One stop shopping all in the same day.
Couldn't be happier!
Nancy thank you so much for your kind words. Congratulations on your new purchase. It was great working with you and am happy you had a great experience with us at the dealership. Please keep us in mind for any and all of your future vehicle needs. Cheers!Ross- Chelmsford Street Auto Sales
Charbel and Ross were terrific in helping me replace my current Prius with 308,000 miles on it, with a newer one with only 125,000 miles. Charlie in the finance dept gave me an extended service contract that protects me up until 225,000 miles! Couldn't be happier with a whole experience. Great place to buy a car!
Mark thanks so much for sharing your experience with your vehicle purchase from our dealership. We are thrilled that you are excited about your new car. We are grateful for your business and we are here for any and all of your vehicle needs. Cheers!-Chelmsford Street Auto Team
Amazing response to my initial inquiry, and late in the day too. Set up a test drive the very next day. In 24 hours I had a new car. Thank you Ross, Charbel, And the rest of the team for your patience in getting financing and taking care of the details.
Paula,Thank you so much for your kind words. We are grateful you gave us the opportunity to earn your business. Congratulations on your new vehicle and were happy you are enjoying it! Please let us know if you ever need anything.Cheers and enjoy your holiday!!-From all of us here at Chelmsford Street Auto Sales
Ross, and the rest of the crew were very friendly and accommodating when I purchased my car from them. There was absolutely no pressure to buy, and they were very upfront with every question I had. It took about a week for me to get the down payment I needed, and they were very patient the whole time, and didn’t put any pressure on me. I couldn’t be happier with my purchase, and the level and quality of service Ross and company provided!
Andrew, we are thrilled to hear you had such a good experience with our dealership and our service. We were happy to wait till you had everything you needed to move forward. Thank you for sharing your experience with us and we are here for any of your future vehicle needs. Cheers!Ross and the C Street Auto Dealership
This place is hands down the best, most efficient, considerate and helpful dealership ever! Ross and the management team went out of their way to help my unique situation. I really didn't want to trade my old truck in so I could help a family member in need (gotta pay it forward!) I also didn't have much money to offer as a down payment, and I was waiting on checks to come in so I things were tough. They really knocked it out of the park, helping in every way to make the numbers work for us despite our challenges. The timing was difficult as well, and I was concerned about my work schedule, they insisted on helping by getting my registration taken care of, topping off the fluids, detailing it to perfection and delivering my new business vehicle to my house within 5 days of our first meeting. I was born and raised here - so I know how difficult the experience can be at local places...this was just a good vibe overall and no issues, no games, they know what they're doing and have an awesome selection of vehicles and seem to legitimately use honest dialog and helpful communication. You can contact me for a testimonial anytime guys, my family and I can't thank you enough for all your help. Looking forward to seeing you again next year when I'm ready for a toy, or another business vehicle 🙂 Thanks again!
Brad thank you so much for your kind words. We are very pleased you had such a good experience with us at the dealership and we are grateful you gave us the opportunity to earn your business. I wish you and your business the upmost success. I will be happy to refer people your way. Not only are we glad that things worked out with your new work van but that this new van gave you the opportunity to help in a major way for your relatives with your previous car. We are always here for all of your vehicle needs and never hesitate to reach out for any further help. Cheers and thanks again!-Ross and the Chelmsford Street Auto Team
If you're looking for a good quality Ford Transit commercial vehicle, Ross carries nothing but the best quality vehicles. I'm very picky about my vehicles too! I was stoked on my purchase!
Michael, Congratulations on your new work van. We hope it brings you and your business lots of money. Wish you great success. We are pleased we were able to help you find the right work van for you. Thanks for your review and please let us know if there is anything we can help you with in the future. Cheers!
I wanted to buy a car I found on CarGurus, called Ross and made an appointment, drove 45 min to see and drive it with my daughter. We were there already after they close. Ross was waiting for us.. Ross was kind and professional and explained everything in detail about the car showing its detailed history of service and what have been done in their own repair shop. We talked about financing and they would take my truck as trade although it had the engine light on. He was very helpful with the financing part finding a perfect option. Great experience, I recommend this place, I left a deposit and the next day changed my mind because of the cost of the car, and Ross gave me back the deposit I left the day before. Very kind of them not to be mad at me or make any problems. Thank you!
Hi Bogna,We really appreciate you sharing your experience with us. It was a pleasure meeting you and your daughter. Even though you did not move forward with our vehicle we appreciate you traveling so far to visit our dealership and that we were able to be of some help. We wish you the best with your vehicle search and please keep us in mind for any and all of your future vehicle needs. Cheers,-Ross
went to buy a Chevy city express and the customer service was awesome great team, did everything over the phone, when I came over I was very happy with the quality of the vehicle, Ross was very helpful, will definitely Recommend everyone who is looking for a car to come give them a visit
You won’t regret believe me.
I give more than 5 stars for sure.
Thank you you all again .
Val,Thank you so much for sharing your experience with us. We are pleased that we exceeded all of your expectations with your vehicle needs. We are grateful for your business and glad we earned your business as a valued customer. Please do not hesitate to reach out to us for any future vehicle needs or questions... we are always here to help. It was great meeting you and I am sure we will see you again. Cheers and enjoy the holidays!! -Ross
Thank u Ross for being accommodating and creating a great experience. Part of this incredible transaction continues behind the scenes. The garage men repaired several problems beyond my expectations! Thank u Derek & Paul for delivering great service. I’ll return in 10 yrs for next car cuz this car will last that long!
Donna,Thank you so much for your kind words. We are grateful for your business but most importantly we are happy to hear you had such a great experience with us. Please do not hesitate to reach out to us if there is anything we can do to help assist in the future. Cheers!